Terms & Conditions
Last updated: May 2022
We provide you with the opportunity to use our Services as defined above on the following terms.
1. Enforcement & Amendments
1.3 We reserve the right to change, supplement or modify these Terms from time to time at our sole discretion. We will notify you of amendments to our Terms through our official social networks. The amended Terms will be effective immediately upon posting on the Website.
2. Your eligibility to use our Services
2.1 Our Services are intended solely for users who are 18 years old or older and who satisfy the criteria described in these Terms.
2.2 Before you start working with the Site, you need to be sure that you meet two basic requirements:
2.2.1 The assets for which you plan to exchange on the Site were obtained by you legally.
2.2.2 The use of our website is prohibited where prohibited by applicable law.
3.1 By using LetsSwap.io, you take personal responsibility for those financial losses that may be associated with a change in the cryptocurrency rate.
3.2 We guarantee to fix the rate for 60 minutes from the moment the exchange is created at a fixed rate. If you failed to send a deposit at the specified time, then you need to create a new exchange and send the deposit at the specified time. You can contact support if you sent a deposit after 60 minutes and we will try to identify your transaction.
3.3 Floating rate re-fixes rates at the time of receiving a deposit and does not guarantee that the user will receive the amount of funds specified at the time of creating the transaction. Regarding the rise or fall of coins, the user may receive more than stated or less than stated. Floating rate does not include our commissions!
4. Refund Policy
4.1 LetsSwap.io returns funds to the user if an exchange error occurs and the exchange cannot be completed due to incorrect operation of the LetsSwap.io system. In this case, the funds are returned in full and without commission. All cases related to a client error require additional consideration by the support service. The decision on such situations is individual and not subject to challenge.
4.2 If the error occurred through the fault of the client, and he informed us about it in a timely manner (before the funds were sent to the specified address), we will refund the money, but with a commission. If we have not received funds due to the fault of the client or sent funds to an address that the client considers to be erroneous, no refund will be made.
4.3 Regardless of the side of the transaction error, we never ask the customer to go through the KYC process.
4.4 If funds deposited as part of your transaction have been determined by the system to be suspicious, we may ask you for information to verify the source of the funds. If you refuse to provide such information, we are not responsible for securing a refund or completion of an exchange for that transaction.
5. Responsible Use and Conduct
5.1 By using the Site and accessing the Services, you agree to use the Services only for the purposes intended as permitted by these Terms, and any applicable laws and regulations.
5.2 Accessing (or attempting to access) any of the Services by any means other than through the means LetsSwap.io provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of Services through any automated, unethical or unconventional means.
5.3 Engaging in any activity that disrupts or interferes with our Services, including the servers and / or networks on which our Services operate or are connected, is prohibited.
5.4 Attempting to copy, duplicate, reproduce, sell, trade, or resell our Services, is prohibited.
5.5 You are responsible for any consequences, losses or damages that LetsSwap.io may directly or indirectly incur as a consequence of any activity undertaken by you on, or through the use of the Site or the Services, that is in breach of these Terms or any applicable law or regulation.
5.6. LetsSwap.io may provide various open communication tools on the Site, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You acknowledge and accept that, LetsSwap.io does not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit or receive any type of content on our Site, then it is your personal responsibility to use these tools in a lawful, responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
5.6.1 Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
5.6.2 Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
5.6.3 Contains any type of unauthorized or unsolicited advertising;
5.6.4 Impersonates any person or entity, including anyLetsSwap.io.com employees or representatives;
5.7. LetsSwap.io has the right at its sole discretion to remove any content that it believes does not comply with these Terms, along with any content that LetsSwap.io believes is otherwise offensive, harmful, objectionable, inaccurate, or violates any third party copyright or trademark. LetsSwap.io is not responsible for any delay or failure in removing of such content. If you post content that LetsSwap.io chooses to remove, you hereby consent to such removal, and waive any claim you may have againstLetsSwap.io.
5.8. LetsSwap.io does not assume any liability for any content posted by you or any third party user of its Site. From time to time, LetsSwap.io may make third party website links and information available to you on its Site. LetsSwap.io does not control, endorse, or adopt any third party content and shall have no responsibility for third party content, including material that may be false or misleading, incomplete, offensive, indecent, or otherwise objectionable.
5.9. In so far as information or content which is posted toLetsSwap.io by third parties, and which may be downloaded fromLetsSwap.io is concerned, LetsSwap.io makes no representation about the safety, security, accuracy or quality of that information or content and does not supply that material to you in connection with our Services to you. LetsSwap.io is not liable for any damage or loss of data incurred by you or any other party which may result from the download of such third party content.
5.10. You warrant that any content posted by you on the Site does not infringe any third party intellectual property rights, and you grant to LetsSwap.io a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to reproduce, modify, adapt, translate, publish, publicly display and / or distribute such content as it sees fit.
5.11. Should your digital currency split or fork or require some other form of modification or alteration, LetsSwap.io will not perform or give effect to any split, fork, modification, or alteration on your behalf.
5.12. LetsSwap.io may, in its discretion, attempt to correct, reverse, cancel any order, trade or transfer in the event thatLetsSwap.io discovers that there was an error in a trade or transfer, whether that error was by you, LetsSwap.io or a third party. You authorise LetsSwap.io to attempt that correction, reversal or cancellation as described.
5.13. You shall indemnify LetsSwap.io against all losses, damages, claims, liability, expenses, payments or outgoings incurred by or awarded against LetsSwap.io arising from any breach of these Terms.
6.1 LetsSwap.io does not charge any additional commissions other than those specified in the rate (applies only to the fixed rate). The floating rate does not include our commission, but it does include the withdrawal and other charges.
6.2 LetsSwap.io doesn't notify about the changes of the fixed rate commissions, you can see the floating rate commission when you create the exchange. All commissions are included in the rate (fixed rate) received by the user.
6.3 Making an exchange, the user agrees with the commission, which is included in the exchange rate at a fixed rate and with the commission of a floating rate.